Compare / Gorgias
Landing Platform vs Gorgias: helpdesk, orders and email
Gorgias is a helpdesk for online stores, priced by ticket volume, with its AI agent charged when it resolves a conversation. Landing puts the inbox, live chat and help centre on the same record as your checkout, subscriptions, email flows and site search.
Landing suits you if
- You want the post-purchase email to wait until a ticket is solved
- You want support, marketing and the store working from one customer
- You'd rather your bill didn't rise with every busy week
Where the store and the inbox drift apart.
The helpdesk sees the order. The rest of the business still runs in other tools.
Busy weeks cost more
Pricing scales with tickets a month, so peak season, a late courier or a product fault shows up on the bill.
AI billed by the answer
The AI agent is on every plan, and you pay each time it resolves a conversation.
The review request goes anyway
Your email tool doesn't know the customer has an open complaint, so the "how did we do?" email lands in the middle of it.
Landing Platform vs Gorgias, line by line.
Landing matches Gorgias on the inbox, chat and help centre, and joins them to the email flows and commerce that a helpdesk sits beside.
| Feature | Landing Platform |  Gorgias |
|---|---|---|
| Shared inbox for email and chat | Email, website chat, Messenger and Instagram messages and comments in one queueCore | Included |
| Replies beside orders | Orders, subscriptions and past tickets beside every conversation when your store runs on LandingCore | Orders from your store platform |
| AI answers | Answers from your help centre and shows products from your catalogue, then hands over to a person. From a shared credit poolGrowth | AI Agent, paid per resolved conversation |
| Help centre | Public, client-only or internal, on your own domainCore | Included |
| Macros and assignment rules | Saved replies and routing by ruleCore | Included |
| Email and SMS flows | Flows that hold the review request until the ticket is solved; SMS from creditsCore | Not included |
| Checkout and subscriptions | Product pages, baskets, checkout and a shopper portal for subscriptionsCore | Not included |
| Site search and recommendations | Measured fastest of four against Klevu, Nosto and BoostScale | Not included |
| Callback in seconds | A form submission rings your own line and connects the customer when someone answers | Voice as an add-on |
| How you pay | Per Builder and Member; customers are free, whatever the ticket count | By tickets a month, AI per resolution |
Plan tags show where a feature starts on Landing: Core, Growth or Scale. Gorgias details reflect its publicly available plans as of 2026; check current details on its own site.
What it costs, side by side.
Gorgias grows with ticket volume and AI resolutions. On Landing you pay for the people who answer, customers are free however often they write in, and AI draws from the pool your seats fill.
Gorgias, as it lists it
How Gorgias charges, as its pricing page describes it, September 2026.
And still to buy separately: the email and SMS platform, checkout, subscriptions and site search.
a month on Landing, billed yearly, ex VAT
Includes the inbox, live chat, help centre, AI answers (credits), email and SMS flows, checkout, subscriptions and web analytics.
Work out your own priceExample team: four people who answer customers and run the store every day, two who approve refunds and handle escalations. Credits for AI, SMS and lookups come from a shared pool each Builder adds to.
Switching is our job, not yours.
We move you over one tool a month, against success criteria we agree with you up front. You don't pay until we prove each one is ready.
We map your store support
Show us your Gorgias views, macros, rules and help centre, and the email and store tools around them. We agree what "ready" means first.
We move Gorgias across
Tickets and customers come across with their history, macros are rebuilt and articles are published to your help centre. We move your data as part of the switch.
You sign it off
Your team answers real tickets in Landing while Gorgias is still there. Billing starts only when it meets your criteria. Then we move the next tool.
But we already use Gorgias.
Fair. Here are the questions teams ask us most when they're weighing it up.
Will our agents still see the order next to the ticket?
Yes, when your store runs on Landing checkout: orders, subscriptions and past tickets sit beside every conversation, and the AI can answer from the order and your help centre.
What happens to our bill in peak season?
Nothing, from the ticket count. Landing charges for the people who answer, and customers who write in are free. AI draws on the shared credit pool your seats fill.
Can we stop review emails going to unhappy customers?
Yes. Support and email share the record, so a flow can hold the review request until the ticket is solved, then send it.
Can Landing replace our site search too?
Yes, on Scale. Landing's site search was measured the fastest of four against Klevu, Nosto and Boost, and it sits on the same record as your orders and support.
How many tools are you paying for?
Run the free stack audit and see what one platform could replace.
“We were running PR, social scheduling and the rest of our marketing across half a dozen tools that never talked. Now we plan, schedule and measure from a single screen.”
One customer, from the basket to the five-star review.
Thirty minutes on your own store. We'll show a ticket beside the order and the flow that follows it, with your price.