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Landing Platform vs Tidio: chat and AI answers joined to CRM
Tidio is live chat and an AI agent for small businesses, priced by billable conversations, with Lyro AI and Flows sold as their own add-ons. Landing gives you chat and AI answers from your help centre, on the same record as your CRM, email flows and checkout.
Landing suits you if
- You don't want a cap on the conversations you answer
- You want AI answers from your own help centre
- You want chat, email and the shop on one customer
Where the chat plan runs out.
Tidio is quick to start. The limits show up as you grow.
Plans counted in conversations
Each plan includes a number of billable conversations, so a busy month means a bigger plan.
AI and automation as add-ons
Lyro AI is priced by Lyro conversations, and Flows by visitors reached, each on top of the chat plan.
A chat, then a spreadsheet
A chat that turns into a lead still needs a CRM and an email tool to go anywhere.
Landing Platform vs Tidio, line by line.
Landing does the chat and AI answers Tidio is known for, and joins them to the CRM, email and store.
| Feature | Landing Platform |  Tidio |
|---|---|---|
| Live chat widget | On your site and store, in your brandCore | Core product |
| AI answers | From your help centre, citing the articles, and from your catalogue with product cards, then hands over. From a shared credit poolGrowth | Lyro, priced by Lyro conversations |
| Conversation limits | None; you pay for the people who answer | Billable conversations per plan |
| Shared inbox | Email, chat, Messenger and Instagram in one queue, assigned by ruleCore | Included |
| Help centre | Public, client-only or internal, on your own domainCore | Not listed on its plans |
| Automations | Playbooks that run across chat, email, sales and the storeGrowth | Flows, priced by visitors reached |
| CRM and pipeline | Every chat lands on a contact and can open a dealCore | Contact list |
| Email and SMS flows | Campaigns and flows on the same contact; SMS from creditsCore | Not included |
| Checkout and subscriptions | Product pages, baskets, checkout and a shopper portalCore | Not included |
| Booking pages | A chat can end in a booked call on the dealCore | Not included |
Plan tags show where a feature starts on Landing: Core, Growth or Scale. Tidio details reflect its publicly available plans as of 2026; check current details on its own site.
What it costs, side by side.
Tidio charges by billable conversations, then adds Lyro and Flows by usage. On Landing you pay for the people who answer, visitors are free, and AI draws from the pool your seats fill.
Tidio, as it lists it
Tidio's plans, as listed on their site, September 2026, billed annually.
And still to buy separately: a help centre, email marketing, checkout and booking.
a month on Landing, billed yearly, ex VAT
Includes live chat, AI answers (credits), the inbox, a help centre, playbooks, CRM, email flows, checkout and booking.
Work out your own priceExample team: two people who answer chat and run the shop every day, two who help at busy times and approve refunds. Landing prices are in pounds; Tidio lists its prices in dollars, so we show both as published rather than converting. Credits for AI, SMS and lookups come from a shared pool each Builder adds to.
Switching is our job, not yours.
We move you over one tool a month, against success criteria we agree with you up front. You don't pay until we prove each one is ready.
We map your chat setup
Show us your Tidio chat, Lyro answers and Flows, and where a lead goes next. We agree what "ready" means first.
We move Tidio across
Contacts and chat history come across, and Lyro's answers become help-centre articles your AI assistant answers from. We move your data as part of the switch.
You sign it off
The widget goes live and your team answers real chats. Billing starts only when it meets your criteria. Then we move the next tool.
But we already use Tidio.
Fair. Here are the questions teams ask us most when they're weighing it up.
Is there a limit on conversations?
No. Landing charges for the people who answer, not the number of chats. Visitors who chat are guests, and guests are free.
How does the AI know what to say?
It answers from your own help-centre articles, citing them, and from your product catalogue, and hands over to a person when it should.
We're a small team. Is this too much?
You start with two Builders, and everything else stays out of the way until you switch it on. Most small teams begin with chat and email, then bring in the store.
Can a chat turn into a sale?
Yes. The chat lands on a contact, the assistant can show products with product cards, and the visitor can book a call or check out on the same record.
Planning next month's content?
Get the free content calendar and plan posts, emails and campaigns in one place.
“We were running PR, social scheduling and the rest of our marketing across half a dozen tools that never talked. Now we plan, schedule and measure from a single screen.”
Answer every visitor, without counting them.
Thirty minutes on your own site. We'll show chat, AI answers and the follow-up email on one customer, with your price.