Compare / Coveo
Landing Platform vs Coveo: search that runs the whole business
Coveo is an enterprise search platform, sold in units of queries and catalogue items on annual or three-year terms. Landing gives you commerce search and recommendations, plus the email, CRM, helpdesk, help centre and checkout they feed into.
Landing suits you if
- You want commerce search without a multi-year term
- You want search and support on the same customer record
- You'd rather run one platform than integrate five
Where search stops.
A search platform finds things. Running the business is somewhere else.
Units and terms
Coveo prices in units of queries, recommendations and catalogue items, on annual or three-year subscriptions.
Add-ons for the extras
Deep learning ranking, badging and conversational discovery are add-ons to the base package.
Integration projects
Search connects to your CRM and helpdesk. With Landing they are the same platform.
Landing Platform vs Coveo, line by line.
On commerce search Landing covers what a merchandiser runs every day. Then it adds the systems search usually has to be wired into.
| Feature | Landing Platform |  Coveo |
|---|---|---|
| Site search | Typo tolerance, filters, "did you mean", and phrases like "under £50" understoodScale | Commerce search |
| Recommendations | Six strategies, from trending and bought together to "looks like this", in named slots, with clicks and revenue reported per slotScale | Recommendations |
| Merchandising rules | Synonyms, redirects, boost and bury, and pinned products, on a schedule or for one audience: new visitors, returning ones, shoppers with a basket or a named segmentScale | Product discovery, in its base package |
| Products tagged from their photos | AI reads colour, material and shape from each product image, so "green linen" finds the dress even when the title doesn't say itScale | Product badging and AI, add-ons |
| Help centre and AI answers | A searchable help centre on Core; AI answers from it, with handover to your team, on GrowthCore | Service search, a separate line |
| Helpdesk and live chat | One inbox for email and live chat, with customer history beside every ticketCore | Not its product |
| Email marketing | Campaigns and flows, including abandoned checkout, browse abandonment, and back in stock and price drop for ShopifyCore | Not its product |
| CRM and checkout | Built inCore | Not its product |
| How you pay | Per Builder and Member, plus contacts after 2,500. Shoppers are free, and your price doesn't rise with your sales | Units of queries and items, annual or three-year |
Plan tags show where a feature starts on Landing: Core, Growth or Scale. Coveo details reflect its publicly available information as of September 2026; check current details on its own site.
What it costs, side by side.
Coveo prices in units of 100k queries and 100k catalogue items, on annual or three-year terms. Landing charges for your people and contacts; site search is part of Scale, sold yearly.
Coveo, as it lists it
How Coveo's pricing page describes Commerce.
And still to buy separately: a helpdesk, email marketing, a CRM and checkout.
a month on Landing, billed yearly, ex VAT
Includes site search, recommendations, merchandising rules, helpdesk, help centre, email and SMS flows, CRM and checkout.
Work out your own priceExample team: four people who run search, the store and its marketing every day, ten who handle orders, support and reporting. Credits for AI, SMS and lookups come from a shared pool each Builder adds to. Scale is sold yearly only.
Switching is our job, not yours.
We move you over one tool a month, against success criteria we agree with you up front. You don't pay until we prove each one is ready.
We map your stack
Show us your Coveo setup and the tools around it. We agree what moves where, and what "ready" means for search and support, before you commit.
We move search across
We index your catalogue from Shopify, Magento or a Google product feed, carry your synonyms and rules across, and compare your top searches side by side before you switch off.
You sign it off
Billing starts only when we have shown it works against the criteria you set. Then we move the next tool, one a month.
But we already use Coveo.
Fair. Here are the questions teams ask us most when they're weighing it up.
Do we have to sign a multi-year term?
No. Landing is sold yearly, and your yearly price is locked for two years.
Can Landing search our help content too?
Yes. The help centre is searchable, and on Growth an AI assistant answers from it and hands over to your team when it should.
Is search priced by query volume?
No. You pay for Builders and Members, plus contacts after the first 2,500. Shoppers searching more doesn't change the bill.
What joins search to the rest?
One customer record. A search, an order and a support chat belong to the same person, so marketing and support act on what they actually did.
Adding up your stack?
Run the free stack audit and see what your tools really cost a year.
“We were running PR, social scheduling and the rest of our marketing across half a dozen tools that never talked. Now we plan, schedule and measure from a single screen.”
From the search box to the support inbox.
Thirty minutes on your own store. We'll show search and support on one record, what moves, and what it costs.